Order Help

You have 30 days to return your order. If a piece is not right for you, contact us within 30 days of delivery and we will take it back — unused and in its original packaging — for a full refund. See our Refund Policy.
Please feel free to reach out with any question, before or after you buy. We reply within 24 hours on business days.

Our crystals are all real and well-chosen.
Any man-made, dyed crystal or glass is always clearly marked as such on its product page. We never sell treated material as natural.

We process your order within 1–2 business days. Every crystal is checked before packing, and everything is packed with care.
Our carriers: DHL, UPS, USPS, FedEx, JS Express, SF Express.
Standard shipping takes about 2 weeks.
Need it sooner? Contact us — we offer a 4–5 day express service.
A tracking number is emailed to you as soon as your parcel ships.

30-day returns. Contact us within 30 days of delivery. Once the item is back with us and checked, your refund is issued within 3 business days to your original payment method; depending on your bank or PayPal it then takes 3–10 business days to arrive.
Damaged in transit? If the package looks crushed or opened when it reaches you, please record an unboxing video — it makes the claim quick and painless for both of us.
Damaged, wrong or missing item? Send us a photo within 7 days of delivery. We will ship a free replacement or refund you in full — your choice. You are never held liable for damage you did not cause.
Tracking a parcel? Use the tracking number in your shipping email, or write to us with your order number (it starts with “y”) and we will chase the carrier for you.
Full details: Our After-Sales Service Promise

Item added to your cart