Our After-Sales Service Promise

At Okey Crystal, our service doesn't end when your order ships. Here's exactly what you can expect after your purchase.

30-Day Returns, No Questions Asked

You have 30 days from the day you receive your item to request a return. As long as the item is unused, with tags, and in its original packaging, we'll issue a full refund to your original payment method. Start a return by emailing us — we'll reply with a step-by-step guide.

Damaged, Wrong, or Missing Items

If your crystal arrives damaged, or you received the wrong item, send us a photo within 7 days of delivery. We'll ship a free replacement or issue a full refund — your choice. No need to return the damaged item.

Order Tracking

Every order ships with a tracking number, sent to your email as soon as your parcel leaves our facility. You can follow it door-to-door via the carrier's website.

How to Reach Us

Refunds Timeline

Once we receive and inspect your return, refunds are issued within 3 business days. Depending on your bank or PayPal, the money arrives in 3–10 business days.

Questions about an existing order? Email us with your order number (it starts with "y") and we'll take care of you.

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